Please give us an overview of your organisation. Which are the countries you are currently operating in?

ICONS are the Indian national distributor for Nuance Communication, Inc. We have a pan-India presence and are in the business of selling speech recognition software since the last 12 years.

Please tell us about your product offerings worldwide.

Since we are the distributors for Nuance in India, we sell the entire range of Nuance packaged software including:]

• Speech Recognition: Dragon NaturallySpeaking Professional, Legal and Medical
• PDF Solution: Nuance PDF Converter, Nuance PDF Converter Professional
• Optical Character Recognition: OmniPage
• Document Management Software: PaperPort. 

Which languages does the Naturally Speaking software recognise? Is it able to recognize different accents?

In India, we have already rolled out the version of the software that recognises all Indian English accents. Within seven minutes of training, the user can get up to 99 percent accuracy.

Dragon Naturally Speaking Medical solutions have become the de facto standard speech recognition solutions for healthcare. Already in use at thousands of healthcare facilities worldwide, Dragon NaturallySpeaking converts speech into text at the speed of up to 160 words per minute, automating the clinical documentation process and eliminating time lags. 

What are the hardware/system requirements for this software to work? What are the various applications that it is compatible with?

The software needs PIV with 1.8 Ghz (or equivalent), 1 GB RAM, O/s: Windows 2000, XP, Vista & Win-7. It supports MS office suite and the medical edition works on most windows based application including electronic medical records (EMR), electronic health records (EHR), and picture archiving and communication system (PACS).

What are the software’s major advantages, especially in the healthcare domain?

Nuance’s speech recognition software is one of the most accurate speech recognition softwares for PC applications. It enables healthcare professionals to complete clinical notes instantly and at a fraction of the cost of manual transcription. Its extremely fast and easy to use and is amazingly accurate—up to 30 percent more accurate than the prior release. Moreover, it can be used within Windows-based EMR solution or any Microsoft Office application and does not require any complicated HL7 interface. The software is packaged with medical speciality vocabularies covering 80 sub-specialities and allows the user to create other custom vocabularies to maximise recognition accuracy.

Key features of the software include:

• Creating and editing clinical reports
• Sending email, instant messages and surfing the web, all by voice
• Dragon voice shortcuts to perform tasks faster than ever
• Dictating into a handheld recorder for later transcription
  Fully network compatible
• Combining commands to perform complex tasks on the PC
• Third party correction features
• EMR support
• Faster turn-around of reports, cuts dependency, enhances productivity and saves cost.

How do you see the market in India? Being a cost-sensitive market, do you think this software has enough potential to grow here?

As the healthcare industry is evolving in India, there is a lack of support staff including efficient stenographers or administrative staff. In such a scenario, there is tremendous scope for growth as it helps eliminate the high cost and long turnaround times associated with manual transcription of patient notes. As the demand for service grows, efficient and smart technologies will only make the organisation more productive and efficient, resulting in greater returns.

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