Prabhat Kumar
Co-founder,
DreamSol TeleSolutions and Over2Cloud.com
The existing IT providers have to think beyond providing HIS solutions. talks about customising solutions for hospitals.
What do you think is current perspective of ICT in healthcare?
The perception of management towards adaptability of ICT has changed by 360 degree in last decade. IT automation which was considered to be as back office managing billing etc or maximum to be part of standard conventional HIS has now become the center stage. CTOs/ CIOs / IT Heads have been made captains to make a winning team and they too are introducing solutions that are auto- innovating the exiting processes to enhance productivity.
What are the opportunities for ICT players and how are you leveraging it?
The ground is set for any ICT player who has innovative offering that eases the existing process, reduces the operating cost, optimises the man manpower potential, enhances the productivity by creating a transparent & accountable system. We too have identified these gap areas and offered niche productivity applications to major players like Max Healthcare, BL Kapoor Hospital, Fortis, Indraprastha Apollo, PSRI, Batra and others respectively who although were already using HIS but had requirement of applications that may value add to their existing systems. These applications are customized by their HODs with our expertise.
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Productivity enhancers 
Feedback Management System: It is a unique Call / Online based inter departmental as well as patient complaint communication system. It transparently identifies the workers with non-workers as the MIS is built up for analytics. It is integrated with real time SMS/ mail and existing EPBX Compliance Management System: Manages all the preventive maintenance and other scheduled tasks for multi-department configuration with action status management. Asset Life Cycle and Inventory Management: Manages complete stages: registration, procurement, support, preventive maintenance, allotment, free/re-allotment, repair, and free shared asset, spare. Time line vs. ROI management of each asset up to expected life provides assets wise intelligent MIS. Referral Patient Tracker: Manages all the referral patients with respect to various area consultants mapped with departments like patient care, admission, and marketing etc. Patient Delight Management: Tab based mobile app to record feedback records various parameters ratings score to have an access to analysis to the management directly. Work (Sales) Force Activity Management: KRA-KPI based activity targets, incentive parameters & reporting formats are defined for Business Message Exchanger: HIS integrated text (SMS) based alert system via transactional routes to patient/ attendants, doctors and other staff related to important notifications on real time basis. |
What is the USP of applications offered by DreamSol or Over2Cloud?
We study a process that is not covered under HIS and simplify them by implementing an automated web based application integrated by real time text (SMS), voice (IBD/OBD), mail and mobile apps offered over public or private cloud and further this gets integrated with any existing HIS.
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