As India’s dental ecosystem evolves in response to growing digitisation and patient-centric care, the need for streamlined, tech-enabled procurement solutions has never been greater. In an exclusive conversation Dr. Vikas Agarwal, Founder & CEO of Dentalkart, with Dr. Asawari Savant from Elets News Network (ENN), shares how the platform is redefining dental commerce through innovation, global partnerships, and AI-powered tools. From tackling industry-wide challenges to enabling clinics across India with smarter solutions, his insights offer a compelling look at how Dentalkart is shaping the future of dental care delivery. Edited excerpts:

What are the biggest barriers limiting the growth of the dental industry in India that you have observed, and how can the ecosystem collectively address these?
The Indian dental industry faces multiple barriers. With only about 1 dentist per 10,000 people as per the 2023 report, dental awareness remains low, and preventive care is often neglected. Meanwhile, dentists struggle with expensive and unstandardized product sourcing.
To overcome these challenges, regulators, manufacturers, and platforms like Dentalkart must collaborate to streamline policies and run large-scale awareness campaigns. At Dentalkart, we actively engage with policymakers and stakeholders to advocate for clearer regulations and support initiatives that empower dental professionals, making quality care accessible and affordable for all.

How has Dentalkart’s business model transformed since its inception in terms of product sourcing, partnerships, digital operations, and revenue channels?
Since its inception, Dentalkart has evolved from a simple dental supplies retailer into a comprehensive B2B ecosystem. We now source products globally, partnering with leading brands like 3M ESPE, Woodpecker, Coltene, and Dentsply to ensure authenticity and variety. Our digital operations leverage AI-driven procurement tools, real-time inventory management, and seamless order fulfilment. This transformation delivers a holistic, frictionless procurement experience for dentists, maximising cost efficiency and operational ease.

What recent technological innovations have you introduced to enhance Dentalkart’s platform?
Dentalkart envisions a future powered by intelligent, dentist-first solutions — from a Smart Quotation Engine that auto-generates brand-compliant quotes to AI-driven auto-replenishment based on clinic consumption patterns. Two-day delivery via micro-warehousing hubs, WhatsApp-led ordering, and a Real-Time Price Match Bot will redefine speed and pricing transparency.
Dentists will gain access to a personalised Clinic Insights Dashboard to track spend, inventory, and reorder alerts. With procedure-based bundles (RCT, scaling, implants), a CME-certified learning hub, and a dynamic discount engine that adapts to user behaviour, Dentalkart will become not just a supplier but a strategic partner in every clinic’s growth. At the centre of it all, an AI-powered Dentalkart Assistant will ensure that ordering, tracking, and support are just a message away.

Can you share insights into your evolving product range, including high-demand categories, and how Dentalkart is improving the procurement experience for dental clinics and institutions?
Dentalkart’s product range, with 22,000 unique dental products, has expanded significantly. High-demand categories include dental consumables, equipment from top global brands, and innovative digital dentistry solutions. To improve procurement, we’ve invested heavily in logistics and technology. Our warehousing capacity now totals 43,900 sq. ft., with new facilities in key markets like Mumbai, Nagpur, Kolkata, and Guwahati, reducing average delivery times to just 4.5 days. This ensures faster and more reliable fulfilment to dental clinics and institutions.

What key trends are currently shaping the dental products and consumables market in India and globally? How is Dentalkart staying ahead in terms of product innovation, compliance, and digital engagement?

The dental products market is shaped by trends such as increasing demand for digital dentistry tools, eco-friendly consumables, and personalised patient care solutions. Globally, there’s a shift towards preventive oral health and integrated care models.
Dentalkart stays ahead by continuously updating our product mix to include cutting-edge technologies, ensuring compliance with evolving regulations, and maintaining strong digital engagement through social media, content, and customer support.
To simplify the complex purchasing needs of customers, Dentalkart is building the ultimate one-stop digital marketplace for every dental professional, where dentists simply enter a procedure name (like RCT, Implants, Veneers) and instantly access a curated buying guide with all required instruments, materials, brands, and step-by-step clinical protocols.
Alongside, our Market Events Page aggregates every key dental conference, hands-on workshop, and certification program happening this year, making it easier than ever to upskill with industry leaders.
For BDS students and young practitioners, a dedicated Education Hub offers comprehensive learning content, procedural videos, and expert insights across specialities. With our integrated Pharmacy Module, clinics can order all essential medicines from one trusted platform — saving time, reducing errors, and enabling smarter clinical decision-making. Dentalkart is not just a store; it’s your clinic’s digital operating system.

How do you foresee emerging technologies such as AI, IoT, and predictive analytics reshaping the future of online dental commerce and procurement for dental practices and institutions?
Emerging technologies like AI, Gen AI, IoT, and predictive analytics are set to fundamentally reshape dental commerce. Gen AI enhances personalised procurement by understanding complex user needs and automating order recommendations. IoT enables smart inventory management with real-time tracking, while predictive analytics forecasts demand to optimise supply chains.
For dental practices and institutions, this means fewer stockouts, cost savings, and improved operational efficiency. Recently, Dentalkart hosted Amazon’s “Art of Possible” workshop to explore the transformative power of Gen AI firsthand. We are actively investing in these technologies — and in our people — to build a future-ready platform and organisation that empowers dentists with data-driven insights, AI-powered decision support, and seamless digital experiences.

What macro trends are reshaping the dental industry landscape, and how is Dentalkart leveraging them to scale B2B operations?
The dental industry is being reshaped by digitisation, a growing focus on preventive care, and integrated oral health solutions that combine diagnostics, treatment, and follow-up. Tele-dentistry and AI-powered diagnostics are gaining ground.
Dentalkart leverages these trends by scaling our B2B operations through digital procurement portals, offering cutting-edge equipment, and providing educational resources. Our platform serves as a catalyst for transformation, helping clinics upgrade technologically and deliver superior patient outcomes.

From a product innovation standpoint, what are the latest advancements in dental implants—whether in materials, techniques, or patient outcomes—and how is Dentalkart enabling access to these innovations?
Recent advancements in dental implants include biomaterials that enhance osseointegration, 3D-printed custom implants, and minimally invasive surgical techniques that improve patient comfort and outcomes.
One example of innovation is TruAbutment’s Angulated Screw Channel (ASC) system, which allows clinicians to precisely position the screw access channel for optimal esthetics and function. Its uniquely designed drivers enable easy access, corrected insertion paths, and smoother prosthetic workflows.
At Dentalkart, we ensure access to such innovations by partnering with industry leaders and integrating advanced solutions into our product offerings. Through Dentalkart Events, we also provide hands-on training and education to help dentists stay ahead in implantology.
From digital tools to global-standard implant systems, we’re building a future where every dentist, regardless of geography, can deliver cutting-edge care. By bridging clinical excellence with accessible technology, Dentalkart is shaping the next era of implant dentistry in India and beyond.

Also read: Healing Hands, Digital Threads: The Master Plan to Redefine India’s Healthcare

What are Dentalkart’s strategic growth and expansion plans, both in terms of market penetration, international collaborations, or platform innovation?
Dentalkart’s strategic roadmap is built on three pillars: market expansion, international collaboration, and platform innovation. After its NSE listing in 2023, the company has demonstrated over 50% year-on-year growth, driven by increasing adoption among dental professionals.
We are aggressively scaling our presence across India with a growing network of regional warehouses to enable faster deliveries and deeper penetration into Tier 2 and Tier 3 markets.
On the global front, Dentalkart has partnered with leading international brands like Germany’s Baldus Sedation Systems to introduce cutting-edge dental technologies to India.
Simultaneously, the platform is innovating with AI-powered recommendations, predictive inventory, and learning hubs — positioning itself as a full-stack solution that blends procurement, education, and clinical workflow support for dentists nationwide.

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