The Manipal Hospital has hugely concentrated on the latest technology and digital care. It helps in three ways — better patient experience , best clinical outcomes and operational excellence, says Prof Dr Sanjeev Bagai, Vice Chairman & Director, Manipal Hospital Dwarka, New Delhi, the Padma Shree Presidential Awardee and, Dr B C Roy National Awardee in an interview with Elets News Network (ENN).
What distinguishes Manipal Hospital from other hospitals? What special services are offered at Dwarka?
The hospital is part of the Manipal Education and Medical Group (MEMG), which is a pioneer in the field of education and healthcare delivery in the country. At Dwarka, the hospital is a state of the art hospital, offering the best of cutting edge technology of global standards.
We began with 380 beds and ramp upwards to enhanced beds operationalisation.
The hospital will have focussed centers of excellence in 15 major departments with a total of 45 specialties and more than 70 super specialties. The prime target avenues are patient centricity and best clinical outcomes based on evidence proved medicine.
The Manipal organisation has a phenomenal legacy of combining healthcare and medical education. This hospital is perhaps the most digitally enhanced institution in north India.
We intend to achieve clinical excellence through an excellent team of doctors, medical specialists who are well-versed with the latest advancements in their respective field of medical expertise.
How do you ensure patient healthcare experience with the integration of technology and upgraded machinery?
The hospital has hugely concentrated on the latest technology and digital care. It helps in three ways — better patient experience, best clinical outcomes and operational excellence.
With paper-less technology as EMR and solutions like AI (Artificial Intelligence), voice over control , tracking , telementoring, telemedicine, digital operations rooms , seamless integration of data and data analytics, the total experience will be better and much different
Various non-invasive latest diagnostics and robotic technology have been employed.
These innovations give better bed occupancy, low risk of hospital acquired infections, evidence-based medicine with patient becoming the part of our decision-making cycle.
How technological shift will develop the Indian healthcare industry? What are the key elements for the same?
I firmly believe that technology and digitalisation will change the way we see and perceive healthcare.
Artificial Intelligence, Virtual Reality, Augmented Thinking, Data Capture and Analytics with home care are a few of the big focus areas.
To reach the patients in remote parts of India and the globe with tele-medical care will bridge the distance gap immediately. Health education will also see home education, accreditation, revalidating qualifications amongst other benefits.
How would you remember 2017 in terms of major achievements? What are your primary goals and outlook for 2018?
We have always believed in best patient care at an affordable cost. The core values of ethics with compassion are our DNA. Focus on implementing technology and digital care has taken giant lead in our organisation.
For the Manipal Dwarka Hospital the prime focus is to reach out to many parts of Delhi NCR and beyond to optimise healthcare results. Bringing in the best human talent pool under one roof will serve our society with empathy.
We have plans for hospitals –Super speciality and dedicated for women and child – 380 beds in both centres together will enhance to 480 beds over next few months. It will have centres for WomenChildren, CTVS, Cardiology, Neurology, Neuro surgery, Gastroenterology and organ transplantation, Renal sciences and RTT, general surgery, Orthopaedics and joint replacement, pulmonary and critical care, Internal medicine, paediatrics and all its allied branches, IVF, Obs-Gyn, Plastic surgery, Urology, Endoscopic surgery, Oncology centre, the most advanced Lab and Radiology centres, Robotic centres, etc. research institutes, biotechnology and bio-engineering-nano technology institute, regenerative
medicine-stem cell centre, teaching, accommodation, guest house facilities, recreation and sports centre, hub for international medical tourism, genomics and robotic centre, holistic medical centre, centres of excellence in all major clinical departments, tele medicine centre, centre for virtual reality and artificial intelligence, simulation centre, rehabilitation centres etc. These hospitals in northern India are the first of its proto type, in numerous avenues. The comprehensive digital smart hospital, would be the highlighting features of these hospitals. This will give more affordable and accessible health care to millions.