Medical film and digital imaging solutions provider Carestream Health India Pvt. Ltd has received the certificate of merit for the best customer service at the ABP News Healthcare Leadership Awards recently.
“We are both honoured and humbled by this certificate of merit for best customer service in healthcare. We would like to dedicate this honour to our customers who have stood by us over many years. We wish to renew our pledge to strive as hard as possible to provide them even better service in the years to come,” said Sushant Kinra, MD, Carestream Health India.
Some of the key initiatives undertaken by Carestream include its centre of excellence for remote resolution of breakdowns, self-serviceable products to increase the up-time of equipment, net promoter score to bring the customers’ voice into the company and the Customer Champions Recognition Programme, among others.
Organised in association with the World Marketing Congress, the ABP Healthcare Leadership Awards are offered to top healthcare professionals, agencies and consultants to recognise and reward excellence.