To bring complete healthcare to the doorstep of the customers, CallHealth is building a new-age healthcare ecosystem and harnessing the collective knowledge and experience of its team, shares Hari Thalapalli, CEO, CallHealth with Elets News Network (ENN)
Living in a world ruled by technology, one that constantly values time more than anything, it comes as a whiff of fresh air that technology integration for healthcare needs are being prioritised too.
From food, groceries, gadgets, furniture, clothes, books to even movie tickets, we can easily order services online without having to move out of our comfort zone. But strangely when we are sick, we still need to step out and wait for the longest time at a doctorâs clinic. Do we really need to aggravate our existing pain to get cured?
Not any moreâ¦
Hyderabad, a pharmaceutical hub and medical destination and also home to information technology innovations, now rolls out a technology-driven healthcare delivery start-up – CallHealth Services Pvt Ltd, which promises to put to rest all the hassles of access to oneâs health needs.
CallHealthâs unique delivery model involves mobile health officers (MHOs), who visit the home of the patient and assist doctors remotely by conducting tests and enable virtual diagnosis for further prescriptions.
A one-stop integrated healthcare solution
CallHealthâs unique virtual-and-mobility healthcare delivery platform enables customers to access all healthcare services from the convenience of their home, through voice, web or mobile. CallHealth provides doctorâs consultations (through a video conference), diagnostic tests, and professional home care services, such as nursing, physiotherapy and a family doctor at the patientâs home, besides home delivery of prescribed medicines, services to the cases which require a visit to hospitals or advanced tests at imaging centres they provide facilitation, and transportation services.
Going beyond the transactional and reactive approach of traditional healthcare management
Over the last couple of years, people are becoming increasingly health conscious. There has been a steady rise in average healthcare spend by urban India. Despite this, there is a high incidence of communicable diseases in India.
CallHealthâs integrated healthcare delivery model goes beyond the traditional approach to healthcare and enables access across the healthcare spectrum through Prevention, Cure and Wellness. As a result, a one-stop solution for all your healthcare needs is now just a call or click away.
With a mission to bring complete healthcare to the doorstep of the customers, CallHealth is building a new age healthcare ecosystem and harnessing the collective knowledge and experience of its team of healthcare experts, technology evangelists and management professionals.
According to Hari Thalapalli, CEO, CallHealth, âIn the last two decades, we have seen technology change the way we work, communicate, bank, buy, and consume media and entertainment. Technology hasÂ revolutionised the core of healthcare industry with the use of advanced medical equipment and tools, such as laser and robotics in surgery. However, delivery of healthcare services has not kept pace with technology. In line with the âDigital Indiaâ initiative, CallHealth provides new age healthcare, which optimally leverages technology,â
He describes CallHealth as the worldâs first integrated virtual and mobility platform to give access to all healthcare products and services from the comfort of oneâs home.
With a robust call centre that takes patientsâ calls 24×7, an easy menu-driven website and a user-friendly mobile app, CallHealth gives patients access to healthcare from home with just a call or click. CallHealth has tie-ups with over 60 hospitals in and around Hyderabad and has 28 points of presence (POP) centres, which are staffed by MHOs, nursing personnel, physiotherapists, delivery officers and facilitators.
Additionally, CallHealth was recently selected as the â2016 TiE50 Top Start-Upâ winner. TiE, Silicon Valleyâs premier technology awards programme, is keenly contested by thousands of technology start-ups worldwide. This year, more than 2,000 companies were screened, and only the most innovative companies wereÂ selected as â2016 TiE50 Top Start-Upsâ.
âIt has taken hundreds of engineers and medical professionals to create exhaustive symptomatology tools based on our over 5,000 medical protocols. Using these tools, and based on patientsâ symptoms, our call centre officers (CCOs) connect a patient to the right specialist. Our system empowers doctors with the patientâs medical history, thousands of human anatomy images and videos as part of a patient tool kit to explain the problem to the patient and family,â says Sudhakar Nukala, President and Chief Operating Officer.
CallHealthâs organisational architecture comprises of a mission control centre which remotely monitors and proactively controls service processes across different interfaces within the company. This is achieved through system-level integration of multidisciplinary functions.
While the services are confined to modern medicine and are presently delivered in the twin cities of Hyderabad and Secunderabad, CallHealth aims to extend the services to other cities across India and globally in future.