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Cigna TTK to customise solutions based on report findings

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Sandeep Patel, Managing Director & Chief Executive Officer, Cigna TTK Health Insurance

Sandeep Patel
Managing Director & Chief Executive Officer, Cigna TTK Health Insurance

Cigna TTK Health Insurance, an organisation committed to offering world-class individual healthcare services and well-being solutions, announced the findings from the ‘Cigna 360° Well-being Score – India Report’ on 3rd May.

The survey, conducted as an independent study by Ipsos, focuses on monitoring and tracking motivations, perceptions and attitudes towards overall ‘well-being’ among consumers at a regional level. The Cigna 360° Well-being Score was designed to take an annual and holistic look at health and well-being 10 cities of India with a sample size of 3,021 respondents. The study is based on five key indices that include physical, social, family, and financial and workplace well-being, providing an overall score measuring consumers’ perceptions.

Cigna TTK Health Insurance aims at leveraging insights from the ‘Cigna 360° Well-being’ study to create customised health insurance solutions and services that are simple, easy to access, affordable and provide a sense of security to customers.

Key Findings

  • India ranked highest in overall well-being in the region at 72.8, which is above the regional average of 65.3 in a league of overall well-being score results across 11 countries
  • India deviates from the usual “happiness U-curve”, as the 60+ Indian generation seems to be under stress
  • Limited knowledge about physical health and well-being, and gap between perception and reality
  • Need for Indian consumers to plan their retirement and future expenses (53per cent of Indians not prepared for any large unexpected medical expenses, 65 per cent paid their medical expenses out of their own pocket in past and will continue doing so in future, etc.)
  • Adverse impact of technology and gadgets on the ‘social skills’ of Indians (e.g. initial signs of gaming addiction, 1 in 3 cannot survive without smartphones, etc.)
  • Initial signs of the ‘sandwich generation’ emerging in India (89 per cent considered taking care of parent’s health, but only 70 per cent rate themselves as performing well in this area)
  • Importance of job stability for Indians (88 per cent rate their workplace health and well-being as good to excellent, 62 per cent of Indians show early signs of stress, etc.) 

The report highlights the need for Indians to have a long-term financial plan in place to ensure coverage of their future medical expenses and to achieve the perfect “happiness U-curve. Though Indians performed better than the rest of the surveyed regions, there is a need to increase their knowledge and understanding of various health and well-being aspects.

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