P D Hinduja Hospital & Medical Research Centre
Magazine

P D Hinduja Hospital & Medical Research Centre

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Mahesh Shinde

Mahesh Shinde
Director – IT
P D Hinduja Hospital & Medical Research Centre, Mumbai

Organisation Profile

P D Hinduja Hospital & Medical Research Centre, which started off as a clinic in 1951, has provided more than six decades of selfless and dedicated service by providing quality healthcare to the people. The hospital’s community outreach programmes range from physician seminars to special events like diabetes walk, disaster management drills, organ donor felicitation programmes and many more. The hospital has recently received various industry awards for healthcare delivery, innovation and technology. The institution’s focus has always been to provide a patient-centric healthcare experience that allows access to the best doctors and technology at an affordable cost.

LeveragingTechnology

The hospital has an online platform for patients, wherein after booking an appointment, patients can make a payment for the same online and when they come to the Hospital, they can print the voucher through the Kiosks which are placed on the OPD floors. ehealth-magazine-march-issue-2016-48The diagnostic reports have been made available online for the patients. Patients can now access the reports at their convenience and print a copy. Hospital has implemented an online portal for patients to provide feedback. Our blood bank software has been implemented to streamline the process flow in the blood bank department and automate the management and tracking of the entire blood transfusion cycle – from product receipt to compatibility verification to patient transfusion. The e-Workflow is an initiative taken to eliminate use of paper for few administrative processes. This has been implemented across all departments of the Hospital.

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