Magazine

BLK Super Speciality Hospital

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Prashant Singh

Prashant Singh
GM-IT
Radiant Life Care Pvt Ltd

Transforming Medical Infrastructure

IT has always played a crucial role in developing medical technology which plays a strategic role in fostering the change of healthcare delivery towards better health outcomes. We can see the increasing trend in IT budget considering an integral part of the medical infrastructure. Earlier most hospitals used to take IT as the billing software in India, which now has changed in the last decade and lots of new technologies have taken a lead in this domain.

Applications doing machine interfacing have really changed the perception giving a very welcome outcome in terms of automation and reduced paper work so that the time spent on administration work can be better utilised towards patient care and medical outcome.

Applications developed towards capturing patient feedback in various interactions during healthcare delivery has really given hospitals an insight as to what a patient expects in terms of medical and non-medical needs.

Penetration of mobile application has given the choice of getting the healthcare in patient’s hands in terms of interaction with doctors, getting medicine reminder, viewing diagnostic reports and so on.

Tech for Care Delivery

Presently, the Radiant Life Group operates two hospitals across India and as part of our strategy to ensure the common patient experience both the hospitals runs on the same IT platform in terms of the Hospital Information System (HIS), patient portals, mobile app etc. Even we try to keep the look and feel of the patient literature same.

Shift in Perception

ehealth-magazine-march-issue-2016-31Recent developments like launch of various e-com or mobile applications has increased the awareness of application usage and also has created a knowledge base. Earlier, the application was only perceived as the workflow automation in an office environment. I have certainly seen the increasing trend in terms of the users demand to automate a process as well as the advanced level MIS to take the maximum benefit out of an application. The medical staff is also inclined towards creating the best use case out of the application, they are ready to accept the power and advantages of IT in the healthcare delivery system toward analysis and clinical outcome.

Connecting Healthcare via IT

IT has certainly contributed a lot to the better care delivery to patients. The patient is getting more transparency while getting the healthcare services at the hospital. Interfacing with technologies such as RFID, telemedicine, bar coding, mobile application etc., have made the healthcare more instant. IT is helping in reduction of the medical errors by implementing an interface between the application and medical devices.

IT Investments

While setting up IT infrastructure in a hospital or any organisation it is important that the foundation is made future-proof and strong enough to handle the long terms of applications and technology. Hence, the initial investments involved an agile and robust IT infrastructure starting from the passive and active network, well-planned server architecture, wifi, telecommunication infrastructure, mailing solution and an ERP.

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