Suresh Venkatachari
Chairman, 8K Miles Software Services

According to a recent cloud compliance report, on-premises users have an average of 61 attacks per year while SaaS/cloud customers only experience an average of 27 attacks annually, shares Suresh Venkatachari, Chairman, 8K Miles Software Services with Elets News Network (ENN)

Please walk us through the solutions offered by 8K Miles Software Services that enable institutions to undertake appropriate management and governance-related decisions?

8K Miles has been focusing on building integrated solutions on the cloud and managed services based on the foundation of security, compliance, privacy and identity access governance capabilities. This includes EzIAM, an identity and access management on the cloud, Access Governance as a Service, and Security Intelligence and Analytics as a Service offering. CloudEzRx, a cloud acceleration platform and framework composed of interdependent infrastructure, security, automation, compliance, governance and service management functionality (ITSM) to deploy a fully qualified and validated infrastructure platform design and implementation service. The validated framework defines a company-wide solution to provide cloud services for users via a self-service dashboard. Thus, CloudEzRx enables life sciences companies creating a cloud environment meeting stringent security, privacy and regulatory challenges and strategies, including GxP, Health Insurance Portability and Accountability Act of 1996- Health Information Technology for Economic and Clinical Health (HIPAA-HITECH), etc. Integrated advanced DevOps automation ensures that continuous compliance is met at every step of cloud adoption, implementation and managed services. An all-in-one integrated dashboard provides a powerful interface to manage, control and audit the entire IT portfolio.

The healthcare sector has emerged asone of the most vulnerable sectors due to massive volumes of patient data generated through different sources? How is 8K Miles Software Services assisting medical facilities in better & secure management of data?

Technological advancements are transforming the entire healthcare industry. The proliferation of new technology in healthcare is exploding. The following list highlights some opportunities and concerns for these rapidly evolving technological advancements:

Wearable Tracking Devices

Patient-Centered Care

Increased Data Demands

Attaining Meaningful Use and Switching to ICD-10

Data Security and Compliance

Healthcare providers are now looking to provide efficient care delivery, patient engagement and safety, improved interoperability and at the same time with reduced security and compliance risks at a lower cost.

The challenges include improving financial performance, increasing cost effectiveness, improving population health status and boosting quality of care. There is an increasing need to address these challenges through innovation and efficient operational models. Cloud solutions provide the opportunity, agility and increased efficiencies, but at the same time, it may create disruptions for any organisation.

8K Miles healthcare solutionsand services enable healthcare providers and their partners to support the sharing of clinical and administrative data between healthcare organisations, and provide auditing and reporting capabilities. These solutions can help foster improvements in the areas of better patient care delivery, patient privacy protection, and efficiency and patient safety. Specifically, these solutions should allow doctors, nurses, pharmacists and other healthcare providers to securely share a patients vital medical information electronically reducing the need for patients to store, transport and share information, such as medical history, lab results, images or prescriptions with other health professionals.

8K Miles has been already providing electronic health records (EHRs) and support services tohospitals across North America. 8K Miles CloudEzCare platform, an automated and validated HIPAA compliant cloud environment, can be built and operated in a secure and cost-optimised manner. Through CloudEzCare platform, 8K Miles also can help smaller hospitals and physician offices in joining the major hospital networks in a much easier and faster way and at a very low cost for members, as well as assure industry-wide regulatory compliance, privacy, identity and security requirements.

Being a one of the key cloud solution provider, please enumerate the main challenges of big data management in the Indian market.

Key Challenges:

Integrating Data into Big Data System: The scale and different types of data to be absorbed into a big data environment can be overwhelming for an unprepared data practitioner, making data accessibility and integration a challenging task. It might seem obvious that the intent of a big data programme involves processing or analysing massive amounts of data. Yet they may not be aware of the complexity of facilitatingthe access, transmission and delivery of data from the numerous sources and then loading those various data sets into the big data platform.

Availability of Skilled Resources: There is great opportunity around big data applications; however, we dont have a large community of experts available to help in implementation.

With the phenomenal rise in the cyber attacks in the healthcare industry, how far are the cloud- based applications or software as a service (SaaS) secure in comparison to other tools? How do you intend to make it more secure with the growth of data now becoming totally unimaginable?

is actually more secure than on- Perception is that on-premises solutions are more secure than on the cloud. While both on-premises enterprise infrastructure and cloud-based infrastructure have equal chances of getting attacked, recent reports show that cloudis actually more secure than on-premise. According to a recent cloud compliance report, on-premises users have an average of 61 attacks per year while SaaS/cloud customers only experience an averageof 27attacks annually.

Here are the benefits 8K Miles cloud security framework can offer to healthcare customers. These benefits include secured virtual private cloud infrastructure, secured virtual private network (VPN) tunnel connection between enterprise to cloud environment, perimeter controls, biometrics, multiple pipes for bandwidth, secure proxies, data encryption at rest and in transit, identity access governance, security intelligence, logging and analytics, HIPAA compliance monitoring, GxPvalidated and qualified applications and data for life sciences industries.

There seems to be a lot of misconceptions around what kind of security precautions need to be undertaken when using cloud-based storages, services, etc. Please provide the details on how 8K Miles Software Services is working upon addressing such misconceptions.

Enterprises have traditionally been slow to adopt cloud-based applications and almost totally resistant to any suggestion of business-critical applications and data to be to be hosted on a public cloud. First misconception is that the applications and data are not safe on the cloud. Second misconception is that the applications dont have proper access control or policies built around them. Third misconception is about bad governance on the cloud.

Based on our experience and market research data, healthcare providers and payers will have to increasingly adopt the cloud in order to meet the regulatory requirements around infrastructure with rising costs and handling of healthcare data that involves social aspects. The best way to ensure that the healthcare providers have control over their data is to extend the internal controls and governance onto cloud. 8K Miles is becoming one of the very few fully audited and certified managed service providers for public cloud. 8K Miles CloudEz platform for pharma has been recognised as the platform of choice or Trusted Cloud for Industries by multiple public cloud providers. This platform brings ITSM automation, HIPAA and GxP compliance validation, access control security and governance capabilities for accelerating the move by healthcare providers, payers and life sciences/pharma companies to cloud.

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