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Need for Patientcentric Infrastructure

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Chandrashekhar B C, Head of Product Management, CSC Asia, Middle East and Africa elaborates CSC’s wide portfolio of software products to build a robust healthcare infrastructure while talking to Romiya Das of Elets News Network (ENN)

Chandrashekhar B C, Head of Product Management, CSC Asia

Chandrashekhar B C,
Head of Product Management,
CSC Asia

The Indian healthcare industry is rapidly evolving. How has this affected the software or IT needs of hospitals?

Delivering a great healthcare experience has become a key focus area for healthcare providers today. Creating great healthcare experiences, will make it a necessity for hospitals to go beyond traditional basics of IT, and embrace IT enabled clinical care and collaboration platforms. Fundamental to this is an integrated information infrastructure with a thoroughbred EHR at its core. Over this information infrastructure purpose built, mobile enabled collaboration platforms can enable near real-time patient and staff engagement before, during and after hospitalisation that can significantly improve a patient’s perception of the experience. This information infrastructure will also facilitate operational and patient experience analytics which can help executives identify and respond to the constantly evolving client needs, expectations and perceptions. With the exponentially increasing use of the internet and advances in mobile technology, healthcare delivery is all set to go beyond the physical confines of a hospital and empower patients to access healthcare anywhere, anytime.

What are the products offered by CSC?

CSC offers a wide portfolio of software products to meet the needs of large hospitals or rapidly growing hospital chains across the globe. Our flagship product for Asia, Middle East and Africa (AMEA) is the Enterprise Management HIS, designed to meet current and future IT needs of a growing healthcare enterprise in emerging markets. It enables complete automation of the healthcare process in the hospital and enables fluid stakeholder collaboration across the healthcare enterprise. Hospitals can also opt to use our mobile care platform to enable medical record access on the move and our patient engage portal solution to offer services on the web to their patients. CSC also offers Ultragenda- a cutting edge planning and scheduling platform for hospitals.

What are the policies and regulations required to build a robust healthcare infrastructure? A robust healthcare infrastructure should be designed to support the continuum of care for the patient across providers and care settings with information captured in a standard and reusable manner and exchanged securely and without ambiguity. The regulations should be defined around the following objectives:

Identify an individual uniquely – Healthcare providers should capture approved unique patient identifiers e.g. Aadhar number on patient registration to ensure unique identification internally and externally when the data is shared.

Store, handle and communicate information without ambiguity – Healthcare systems should progressively adopt standards of information capture e.g. SNOMED CT and communication e.g. HL7 to ensure that what is captured is transmitted and interpreted elsewhere as the same thing.

Adequately secure storage and communication – Access to information should be restricted to authorize users and any communication over public channels such as the internet should be encrypted to at least AES 128 bit level.

While regulations are necessary to implement the ultimate purpose, they should be defined initially with periodic goals or targets in mind and refined over time based on the industry’s ability or inability to conform to these regulations.

CSC Healthcare is continuing to work with the UK department of Health to create its national healthcare infrastructure. Our Indian government has also embarked on its journey to implement these standards in India and has entered into license agreements with the IHTSDO to make SNOMED CT freely available for vendors in India to adopt.

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