Please comment on healthcare market in India visa- vis the global market.
India does not have Electronic Medical Record (EMR) concept. The EMR concept can be seen in sumptuous clinics or hospitals with dozens of doctors, and not with general hospitals or primary healthcare centres or small private practices. However, in bigger private practices where computers are used at least for billing, there is a motivation to use EMRs for patient care. Though, there are some hurdles in their adoption.
The patient identifier is something given to a patient as a card which the patient has to remember, otherwise it is difficult to locate the history. Given many Indians do not always use their last names, demographic look ups overwhelm administrators. Also, providing an ID is not required for getting healthcare.
To improve the usage of EMR or Electronic Health Record (EHR) in India the push needs to come from one class of sources – the payers. Individuals do not have enough sway in this matter that leaves out the government and insurers. Insurance is not good and has very little usage in India. If the government mandates an ID and managing patient history, usage could improve a lot.
Please tell us about your current operations in India and your expansion plans.
Our current operations are to provide an ERP using latest technology with a detailed EMR to hospitals globally
What are your views on the price sensitivity of the Indian market and how does your hospital counter this problem?
Indian healthcare IT Industry in general happens to be price sensitive. Hence, the key requirement is that the solution should be cost competitive. Other than that it is also necessary that the solution should have interface with third party applications. It should offer ease to use for end users and it must conform to global standards of healthcare.
What are your views on government regulation or any other challenges faced while operating the Indian market?
Government regulation to make EMR compulsory and HL7 compliant software will help standardise various software in the market. It must conform to global standards of healthcare.
Please comment on emerging trends and new technologies.
SaaS based cloud applications and accreditation ready ERP are the trends in the market.
Today’s healthcare market is more than ever influenced by a number of external factors that are reshaping the way in which care providers deliver medical services. Driven by the current economic climate and increasing stress on the sector to be more efficient, cost savings are only some of the pressures faced by the sector as a whole. More informed and opinionated, today’s patient is seeking better healthcare delivery, driven by consumer demand for more comfort and faster and more efficient services.