In its endeavour to build awareness and consciousness, Apollo Hospitals in association with ISQua, JCI, NABH and many other institutions hosted the 4th International Congress on Patient Safety in the Eastern part of the country. The two day event took place on 5th and 6th of September, 2014 at ITC Sonar, Kolkata.

The International Congress on Patient Safety served as a unique platform where the global healthcare leaders shared their experiences and exchanged knowledge and expertise on patient safety which in turn could help in implementing best practices at all levels. This Congress, a collaborative effort by all stakeholders to share their experiences in patient safety was also aimed at improving communication between Caregivers and Enterprise Risk Management and Patient Safety.

The International Conference on Transforming Healthcare through IT witnessed an exciting confluence of minds from the field of Healthcare and Information Technology who discussed and disseminated the latest happenings in the field of Healthcare IT. This edition of Indias only not-for-profit International Conference on the Impact of Information Technology in Healthcare brought together nearly 40 speakers from across the world addressing over 500 delegates about the latest happenings in the field of Healthcare IT in their respective countries.

Patient safety is the cornerstone of a patient-centric healthcare system. The First ever Asian Patients Safety Awards 2014 to recognise the best practices within Asia were also held on the first day of the conference. These awards recognized the major contribution of individuals and organizations promoting patient safety and quality healthcare by consistently upholding principles of healthy patients, safe and affordable care. Innovation in Safe Communication, Medication Safety, Anaesthesia & Surgical Safety, Infection Prevention and Practice, Innovation in Staff Education were some of the categories in which awards were presented.

The first day of the International Patient Safety Congress focussed on enriching and informative sessions spanning topics such as Improving Communication in Patient Safety, Patient Satisfaction vs. Patient Safety, Patient Safety 2020, Technology and Patient Safety, Economics of Patient Safety, Professional Medical Associations and Road to Patient Safety.

Keeping patients free from harm in a healthcare setting is widely becoming one of the biggest healthcare issues today but the challenge is to further patient safety and patient satisfaction hand in hand. Hospitals should be able to provide care which meets or exceeds the expectations of the patients for quality service. Similar practices such as open communication among staff members and values like patient and family education can enhance both patient safety as well as patient satisfaction. However, there are times when patient safety and patient satisfaction do not go hand in hand. Restricted diets, isolation rooms, restraints, visitor restrictions are some examples which may cause patient dissatisfaction.

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