Haji Mazhar Pasha, President and Managing Director, Netripples Software Group feels a lax approach to EHR interoperability has hindered efficiency in healthcare model. In Conversation with Elets News Network (ENN)

How the Indian Health IT market is growing and in what percentage? What is the current market size?
Healthcare industry in India includes hospitals, medical infrastructure, medical devices and equipment other than clinical trials, outsourcing, telemedicine and health insurance is valued at USD 79 billion in 2012, and is expected to reach USD 160 billion by 2017. This sector is expected to grow at about 15 percent on account of factors such as rapid growth in infrastructure. Healthcare providers planto spend an estimated ` 5,700 crore (USD 986.16 million) on IT products and services in 2013, a 7 percent rise over 2012 revenues of ` 5,300 crore (USD 916.96 million), as per a report by Gartner.

What are the components (like EHR/EMR/HIS etc) of Health IT in India?
Which one is the strongest? The last decade, EHRs /HIS/EMR arent exactly saving money and improving efficiency. Thanks to a lax approach to EHR interoperability. Thus a meaningful use of EHR will be the trend of 2013. The healthcare industry is three years into meaningful use, an ambitious incentive program to convince hospitals and private practices to use HER software. NABH is bringing standards and strengthening them with amendments. The rule of protecting patient data, into the 21st century becomes essential. The same goes for telemedicine. On top of that, healthcare finally seems ready to benefit from big data, cloud services and other disruptive technologies that have dramatically changed other vertical industries.

What are the new trends of Health IT in India? What new developments have taken place in this field?
Healthcare is getting ready to benefit from big data, cloud services and mobile technologies similar to vertical industries. But these advances wont come without a fight.

What kind of solutions you provide to hospitals or to Indian healthcare?
Netripples has been in Healthcare IT solutions since last 20 years. We have now over 75 Healthcare IT Products ready to use. These include Clinic and Medical practitioner software to minor, major and large hospitals. We have setup a Web Store. Today we cater to over 3000 clients worldwide and our reach has been phenomenal in short time since the launch of our web store. We are now upgrading the same to meet the demands.

In providing solutions to hospitals and to others, what kind of challenges you face? What are your suggestions to improve it?
Key issues while providing solutions has been to keep the client aspirations down to the reality. Still many new entrants in healthcare provider business like just setup hospitals expect IT or software to do magic and weed out all their problems for now or future and demands keep increasing. Sometimes, enhancing their requirements more than the specification agreed. The stake holders expectations become high as they indicate the selection of vendor has been done over competition and demand more.
User acceptance levels across the organiswation from a head of the organisation to the department head or functional head and to a simple and direct user in front office. Each user has certain acceptances which a solution has to be met. This needs to be tackled carefully to avoid flash points between implementers and users.

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