Name of the project: Lifeline Suite
Applicant: Manorama Infosolutions Pvt Ltd
Implementing agency: Noble Hospital
About the project: Lifeline Suite is an integrated new generation hospital management ERP solution designed especially for the healthcare industry.
Objective: To provide turnkey integrated IT solution to take care of all departments of a multi-specialty hospital operating from multiple geographical locations.
Target group: Healthcare providers and receivers
Strength areas: The role is based on the user management added to the system that makes application user friendly with additional features of logging of every minute transaction in the system. In telemedicine capabilities, a patient at a rural clinic could consult specialist in urban hospital.
Achievements: At a time 320 users concurrently use the system without any errors for three years. Implementation was done with installations on 120 machines and training completed within three months. Achieved WHO compliance on all protocols used in system, provided NABH & NABL accreditation.
Key challenges: To understand the need of the staff, doctors and management was exhausting. As they were not PC savvy, training was carried out with patience, even during night to train all staff. For super-specialty domains of healthcare, they need to hire consultants to understand and design solution.

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