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Rejuvenating the Healthcare Facility

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Dr Mahesh InderSaket City Hospital (SCH) is a world class healthcare facility located at the heart of New Delhi. Driven by the credo, ‘YOU FIRST’, the fast emerging healthcare centre promises highest level of quality amidst technology that is truly world-class and futuristic. Dr Mahesh Inder VS, CEO, Saket City Hospital, talks to Shally Makin, ENN on his new role in redefining healthcare

With the new role at Saket City Hospital, what vision do you carry to build up this hospital with?

Our vision is clear and succinct i.e. building a world-class centre of excellence and innovation in quality healthcare delivery and patient care experience by developing a culture and environment of compassionate care. To achieve this we have taken significant steps towards creating a team of professionals who have the passion of treating patients with utmost compassion, respect and understanding.

What specialty is being offered at present and what to expect in near future?

SCH offers five super specialties – Cardiac Sciences, Neurosciences, Gastroenterology & Gastrointestinal Surgery, Orthopedics and Joint Replacement and Obstetrics n Gynecology. Philips, our technology partner has bestowed us with the best diagnostic equipment’s in radio diagnosis, critical care and operation theatres.

When it comes to technological advancement with a new setup, what all are you pitching on?

In the context of healthcare services, technology brings efficiency and enhances the quality of services offered at SCH. We are working towards developing a unique user-friendly Electronic Medical Record (EMR) solution along with other seamless Enterprise Resource Planning (ERP) software’s.

Clinical support at SCH is underlined by installation of equipments such as Clinical Decision Support System (CDSS) module; facility for virtual ICU and Cath Lab. For instance, during routine visits and emergency our doctors will have the access to all records and patient specific data from anywhere in the hospital and out of hospital.

Also radiology is integrated with ICU for digital monitoring and ultimately merges with the EMR.

Tell us about your achievements in digital innovations, how far you see the hospital going paperless?

Digitalisation does not mean “going paperless”. It ensures access to quality and accurate data, which catalyses faster decision making and better hospital management. Digitalisation also ensures centralising all operational procedures to a common platform. For instance, the operation theatres, intensive care units and other critical departments require efficient room temperature and humidity management control systems, which need to be well integrated with the overall hospital management communications system. Our technology platform is well equip ped to weave digital innovation into the administration fabric thereby ensuring quicker access and filtering of data by integrating functions.

Thinking Futuristically

  • IT will bring efficiency and enhance quality of clinical services offered

  • All departments are linked through WLAN

  • ERP/SAP solutions are being tried out

  • Hospital to be equipped with Clinical Decision Suport System (CDSS) Module

  • Developing a unique user friendly Electronic Medical Record (EMR) Solution

  • Integrating all solutions for various departments with Enterprise Resource Planning (ERP) software

What is the USP of the hospital?

Our endeavor is to develop patient centric protocols and algorithm based standardised clinical practice to deliver clinical outcomes comparable to become best centers of the world. We at Saket City Hospital believe in ‘You First’. This signifies that we always keep our patients, employees and stakeholders on priority. As Dr BK Modi, Chairman, Saket City Hospital, once said, “We have a team of finest talent backed by state-of-the-art facilities, infrastructure and services and we will put ‘You First’ everytime.

The USP of the hospital is ‘affordable world class healthcare’. The hospital boasts of patient-friendly staff and doctors in a professional environ. We ensure there are no overstays and that patient- specific treatment is imparted in a transparent manner. Patient-centric attitude and hardcore service value are epitome of the hospital.

Saket City Hospital aims to play a pivotal role in shaping the future of healthcare with unsurpassed infrastructure, operational efficiencies, excellence in patient care and improving the health”

What are your expansion plans?

Saket City Hospital is a wholly owned subsidiary of Spice Group and our Chairman Dr BK Modi has the vision to offer the best in the healthcare services. The first phase of our plan will be completed with a fully equipped 250 bed hospital. We would like to turn it into the most efficient newer modalities.

We will create centres of excellence and develop subspecialties in each clinical speciality. Also, we will focus on clinical trials, research, academic programmes and newer modalities like stem cell therapy general therapy and others.

What qualities you bring with your experience in healthcare Industry to this hospital?

With vast investments in patient care, diagnostics and technology, India’s healthcare industry is on a robust growth curve. Saket City Hospital aims to play a pivotal role in shaping the future of healthcare with unsurpassed infrastructure, operational efficiencies, excellence in patient care and improving the health and well -being of diverse communities by ensuring every action and deed determined by putting ‘You First’. I feel honored to be a part of Saket City Hospital’s growth story.

With constant support of my team, I will invest my strengths and capabilities to transform SCH into a family of compassionate professionals delivering excellent healthcare services to the patients.

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