Dr Dilpreet Brar, Regional Director, Fortis Memorial Research Institute (FMRI) Gurgaon speaks to Sharmila Das, ENN about the modern technology the hospital brings to offer unmatched value added medical services
For how long you have been associated with FMRI and what are your other career experiences?
It’s been now one and half year I have been associated with FMRI, before that I was with Max Healthcare for 11 years and prior to that I was a practicing doctor for 25 years.
What changes you have seen during your long stint serving Indian healthcare?
If you look healthcare as a whole, till ten to fifteen years back, it was all public domain. The corporate healthcare came into being just 12 years back. Other than Apollo which was there then but other corporate houses, came in just 11/12 years back. Around that time, technology advancement gained momentum in the private sector.
The Government bodies like AIIMS, PGI etc did have high-end technology; however those may not be the best of the world. The private bodies started investing in high-end technologies 10 years back and every year we are getting better. Earlier people used to refurbish the equipments but now if I look at this hospital we have two world’s best technology installations. Let’s take radiotherapy as an example; we have a Linear Accelerator (LINAC) installed here. LINAC is the machine used for radiotherapy. LINAC is collaborated to give an intra-procedure CT Scan possibility and that’s first time in the world.
What kind of emergency services do you have?
We have all kinds of emergency services; really there is no emergency service that can’t be handled here. However, we tried to have the trauma facility done in our emergency services that means a setup to handle any kind of trauma case that comes in. We have protocol that asks us to handle a patient holistically.
We have a team of neuro surgeons, plastic surgeons, and ortho surgeon etc. They all come together along with the medical intensive care team; treat the patient with a holistic approach. Other than these, we can handle a cardiac emergency and respiratory emergency as well. We have got a very high-end intensive care unit and I can say that we are really equipped to take care of any kind of emergency.
How do you think multi-specialty hospitals are gaining popularity these days?
I think there are a few reasons that people love to go for a multi specialty hospital. Of course technology is an important factor, and then there is competency in manpower. The skills that the doctors get to the fore help the patient to build trust on them. Above all these, if technology, manpower, and skills are given, multi specialty hospitals are trying to give the best of medical and service excellence.
Like I mentioned earlier, collaboration amongst doctors to treat a patient was not heard of earlier but now people are getting attracted to a multi-specialty hospital because of the holistic approach. We take care of the patient and the relatives too, so there is a component of a hotel industry that has amalgamated with medical excellence in a multi specialty hospital set up.
What are the modern equipments you have deployed in your different verticals?
We have stem cell department, LINAC and the brain lab collaboration, which is an intra scanning possibility. When a doctor is doing neuro-surgical procedure, he can scan the brain and spine for that matter to see where he has reached, how much of the tumour has been removed and then continue with removal of the whole tumour. The entire stem cell clot blood collection area is very high-end technology in FMRI. Our radiology has all high-end equipments. We have got 3-Tesla MRI, high- end 264 CT scan, 4D ultrasound, nuclear medicines etc.
Kindly update us on any of your landmark initiative on healing a critical disease?
I can’t pin point on any one initiative. I can elaborate about the concept of this hospital which is a next generation hospital that means we have planned and then intend to do stuff which has not happened before. That again can be classified in three/four realms like the talent pool, the best of doctors, the best of technologies, the best of service and above all the thought process around the different areas of the patient. A patient is not alone, his relatives are all stressed. How can we take care of them to help us take care of our patient rather than creating stress around? So a lot has happened in the hospital to destress the patient. We have food outlets, we have fortiflex which is a theatre, we have gym and spa, we are looking at things like SOKKIA, holistic medicine that are very helpful in taking care of the individual and the family. Most importantly, to top it all, we intend to have solid and sturdy processes which don’t make the non-medical part of the treatment individual- dependent rather process- dependent. Like the billing procedure for example. We intend to handle perception too, it’s a long journey let’s see where we can reach.
How do you think here EHR, HIMS are crucial?
We are going to depend a lot on the EHR to achieve the objective of transparent billing. Let’s say the bar code system. The patient has a bar code, the treating nurse has a bar code and the medicine has a bar code. Suppose, I’m the nurse and when I’m dispensing the medicine to the patient, it will give three types of information- if I’m giving the right medicine, if not there will be an alarm indicating wrong medicine or wrong patient. This bar code will also show accurately if a patient is billed only when he/she has purchased/taken the medicine. So the process gives a lot of transparency and a good feeling to the patient that something ethical is happening here. This is only a small example; there are ten thousand ways that electronic process can help us.
We have designed a lot of facilities in the hospital to destress the patient. We have food outlets, fortiflex- a theatre, we have gym and spa
Do you have any plan to reach rural India as rural India is un-served?
We do, we have twin approach. The first one is called the Fortis Foundation, which is our CSR arm, which is even today reaches out whenever it is required. I can’t claim, it’s a completely organised process and we have a real laid out plan but we do reach out and we do respond whenever somebody reaches us. We do organise health camps and services in rural parts of India, however it is not yet planned. But we do it regularly every year.
Who is your target group?
Everyone who is not well is our target group. However, we hope this hospital becomes a referral hospital where things which are not possible in other hospitals are referred to us. At the moment, at public domain we have names like PGI, in Punjab which is a referral hospital. In private domain we hope to become a private referral hospital. From that point of view everyone
is our target.
What are your future plans?
Currently we have 450 beds and we intend to add 550 more in the next phase. Within six months, we intend to introduce all the specialties, except for organ transplant.