Janette Bennett,Clinical Director AsiaPacific, British TelecomHealth, speaks to ShallyMakin about the newproject initiative thecompany planning forIndian healthcare market

Brief us about BTs plans for the Indian market?
The healthcare system during 60s in UK witnessed various collaborative works with other countries as well. We understoodthe market, looked at the hospital agenda along with other aspects the funding models are different in India. Gradually, thecommunity is changing but every country had their own challenges in healthcare at every moment. Everybody has something to learn from somebody else. There is not a perfect system devised to carry procedures in the healthcare system, sothe countries exchange their technological advancements andour motive is taking ICT to every hospital. Within the hospital wecan work towards achieving desired architectural facilities rightthrough the implementation and delivery, there are numberof case studies where we can share the healthcare operationhead. Now the vast vocalisation is back and interest in Indiahas shown net impact for patient availability. The more efficientthe vocalisation is, the more use of ICT will be invested. Wehave also done a lot of work in the hospitals which are muchmore self -managed and are much cheaper at the cost point.There are a lot of tele-health services through communicationand geographical areas in India. Now if we look about two dimensions digital hospitals and tele- health, it is actually aboutbuilding the infrastructure with expertise and skills in buildingeducational aspect.

How do you think India is the preferred destination fortechnological innovations?
We work closely with hospitals which are very keen to work withus. Indian technology is growing very rapidly as far reachingto more international standards and quality wise is very high.So actually we are taking up a mobile project and the marketof mobile project market changes very rapidly especially whenwe are taking up the medical technology and the cost point aswell. Markets in India are very interesting and there are a number of strong players and are looking to globalise technology.

What are the current projects that you are working on?
British Telecom (BT) has won a major networked IT contract inAustralias health sector where it has been selected by Serco,the international service company, to be its IT partner at theFiona Stanley Hospital in Perth, Western Australia. BT will install and manage the hospitals communications infrastructureand run a range of IT services aimed at helping the hospitalbecome one of the most technologically advanced and environmentally friendly hospitals in the country. This includesdeploying a secure local area network and providing systemsintegration services, unified communications, mobility, andconferencing technologies.Comprising a specialist medical centre, a private tertiaryhospital, and a luxury hotel with state-of-the-art conference andwellness facilities, the Connexion complex is currently underconstruction and is expected to be completed in 2013. It willdesign, build, and support the entire facilitys technology andapplications architecture, bringing together multiple businessapplications such as the finance and human resources systems,customer relationship management, queue management, security solutions, and the hospitality management and healthcare information systems. Users will benefit from single-sign-on, which permits them to enter one name and password toaccess multiple applications from a variety of devices. This willallow staff access to information on-the-go, helping to providequality care to patients.

What makes BTs technological and clinicalinfrastructure different from the industry to emerge asone of the best?
BT has a unified communication in telemedicine and has aglobal reach. We are in 119 countries and we work with top60-70 percent in the worlds banking industry. We also work inMinistry of Defence in the UK. We deal with consultations ofhospital managers so there are primary selling points and inthe firm opposition there are very less people who have workof experience in this particular area. At UK we operate withthe international standards, health informatics components bymessaging instructions with the transcript systems integratedthere. We developed the technology required for end to endtranscript service. Now BT is looking at the secondary usageservice in UK as well which is a very viable data as UK government declared a certain level of security.So we have lot of projects in UK since deployment is underway. There are various countries like in some we havegreen fields hospitals, architectural designs, IT requirements,the implementation and unifying management, optimising theheating and the lighting. In other places we are doing system integration and applications with a large number of RFIDthat helps an organisation to streamline and maximise its resources with usage of equipments. We do have an impact ontele-health services running in number of places. In depth weare also looking into the business analytics side i.e the organisation, research and education agenda. We are integratingsolutions. The end product in the hospital information systemsells the patient graphics.

What are your future plans to keep pace with theadvancements?
The first tele-health stand was built by the BT Staff workingin UK. We are working with a number of agencies now aboutevolving medical devices. We have a fair knowledge aboutthe systems whereby we take old technology through intelligence in order to make sure they are well integrated. Weknow that the information could be transferred in some wayby the technology and Internet. She thinks the biggest issueis the human factor. So tele-health is really a core centre intoour system.We know what to look for the country, for the clients so thatthey are ready for next type of change because there is a human factor or organisational factor. We are looking into thetype of expansion in the healthcare sector even in India andother country. We are looking to bring together and increase thethings which are in other countries.

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