Janette Bennett,Clinical Director AsiaÂ Pacific, British TelecomÂ Health, speaks to ShallyÂ Makin about the newÂ project initiative theÂ company planning forÂ Indian healthcare market
Brief us about BTâs plans for the Indian market?
The healthcare system during 60s in UK witnessed various collaborative works with other countries as well. We understoodÂ the market, looked at the hospital agenda along with other aspects the funding models are different in India. Gradually, theÂ community is changing but every country had their own challenges in healthcare at every moment. Everybody has something to learn from somebody else. There is not a perfect system devised to carry procedures in the healthcare system, soÂ the countries exchange their technological advancements andÂ our motive is taking ICT to every hospital. Within the hospital weÂ can work towards achieving desired architectural facilities rightÂ through the implementation and delivery, there are numberÂ of case studies where we can share the healthcare operationÂ head. Now the vast vocalisation is back and interest in IndiaÂ has shown net impact for patient availability. The more efficientÂ the vocalisation is, the more use of ICT will be invested. Wehave also done a lot of work in the hospitals which are muchÂ more self -managed and are much cheaper at the cost point.Â There are a lot of tele-health services through communicationÂ and geographical areas in India. Now if we look about two dimensions digital hospitals and tele- health, it is actually aboutÂ building the infrastructure with expertise and skills in buildingÂ educational aspect.
How do you think India is the preferred destination forÂ technological innovations?
We work closely with hospitals which are very keen to work withÂ us. Indian technology is growing very rapidly as far reachingÂ to more international standards and quality wise is very high.Â So actually we are taking up a mobile project and the marketÂ of mobile project market changes very rapidly especially whenÂ we are taking up the medical technology and the cost point asÂ well. Markets in India are very interesting and there are a number of strong players and are looking to globalise technology.
What are the current projects that you are working on?
British Telecom (BT) has won a major networked IT contract inÂ Australiaâs health sector where it has been selected by Serco,Â the international service company, to be its IT partner at theÂ Fiona Stanley Hospital in Perth, Western Australia. BT will install and manage the hospitalâs communications infrastructureÂ and run a range of IT services aimed at helping the hospitalÂ become one of the most technologically advanced and environmentally friendly hospitals in the country. This includesÂ deploying a secure local area network and providing systemsÂ integration services, unified communications, mobility, andÂ conferencing technologies.Â Comprising a specialist medical centre, a private tertiaryÂ hospital, and a luxury hotel with state-of-the-art conference andÂ wellness facilities, the Connexion complex is currently underÂ construction and is expected to be completed in 2013. It willÂ design, build, and support the entire facilityâs technology andÂ applications architecture, bringing together multiple businessÂ applications such as the finance and human resources systems,Â customer relationship management, queue management, security solutions, and the hospitality management and healthcare information systems. Users will benefit from single-sign-on, which permits them to enter one name and password toÂ access multiple applications from a variety of devices. This willÂ allow staff access to information on-the-go, helping to provideÂ quality care to patients.
What makes BTâs technological and clinicalÂ infrastructure different from the industry to emerge asÂ one of the best?
BT has a unified communication in telemedicine and has aÂ global reach. We are in 119 countries and we work with topÂ 60-70 percent in the worlds banking industry. We also work inÂ Ministry of Defence in the UK. We deal with consultations ofÂ hospital managers so there are primary selling points and inÂ the firm opposition there are very less people who have workÂ of experience in this particular area. At UK we operate withÂ the international standards, health informatics components byÂ messaging instructions with the transcript systems integratedÂ there. We developed the technology required for end to endÂ transcript service. Now BT is looking at the secondary usageÂ service in UK as well which is a very viable data as UK government declared a certain level of security.Â So we have lot of projects in UK since deployment is underway. There are various countries like in some we haveÂ green fields hospitals, architectural designs, IT requirements,Â the implementation and unifying management, optimising theÂ heating and the lighting. In other places we are doing system integration and applications with a large number of RFIDÂ that helps an organisation to streamline and maximise its resources with usage of equipments. We do have an impact onÂ tele-health services running in number of places. In depth weÂ are also looking into the business analytics side i.e the organisation, research and education agenda. We are integratingÂ solutions. The end product in the hospital information systemÂ sells the patient graphics.
What are your future plans to keep pace with theÂ advancements?
The first tele-health stand was built by the BT Staff workingÂ in UK. We are working with a number of agencies now aboutÂ evolving medical devices. We have a fair knowledge aboutÂ the systems whereby we take old technology through intelligence in order to make sure they are well integrated. WeÂ know that the information could be transferred in some wayÂ by the technology and Internet. She thinks the biggest issueÂ is the human factor. So tele-health is really a core centre intoÂ our system.Â We know what to look for the country, for the clients so thatÂ they are ready for next type of change because there is a human factor or organisational factor. We are looking into theÂ type of expansion in the healthcare sector even in India andÂ other country. We are looking to bring together and increase theÂ things which are in other countries.