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Providing Quality CARE

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Providing Quality CAREDr N Krishna Reddy Co-founded CARE Hospitals in 1997. In a span of 15 years, the group has grown from a 100 bed, single speciality hospital, to a major pan-India hospital chain operating 12 hospitals with more than 1600 beds and various super specialities. In this interview Dr Reddy talks with Nikita Apraj (ENN) about the innovative initiatives being undertaken at  CARE Hospitals

What is the mission of CARE Hospitals?

Our mission is based on simple and universal objectives that can be expressed in just three words – quality, cost, access. Our value system is defined by two guiding principles – ‘patient first’ and ‘practice medicine as it should be.’ Our model is an integrated academic centre, where quality of healthcare delivery is enhanced through emphasis on education, training, research and development.

Please provide us with an overview of the technology, software and other innovative procedures being used at CARE Hospitals.

Ever since we began CARE Hospitals, the founding members of the hospital had pioneered many advances in the field of cardiology. The efforts include things like coronary (PTCA) and valvular (PBMV) interventions, indigenous stent  technology, which led to India’s first coronary stent, named as “Kalam-Raju Stent.” This stent is named after two visionaries – Dr APJ Abdul Kalam, the then Chief of DRDO and Dr.B.Soma Raju, founder Chairman of CARE and the then Chief of Cardiology at Nizam’s Institute of Medical Sciences. Innovative healthcare delivery models like Telemedicine and Care Rural Health Mission are being developed with the aim of providing better healthcare services to large number of people.

What healthcare specialties do you offer in your hospitals?

There are some basic specialities that every hospital must have. Basic foundation is very important. Critical care, emergency and trauma services, and cardiology are few of the basic services that are common amongst all the hospitals. In addition to basic foundation, we can provide surgical specialities. Such specialities depend on demand, regional and geographical factors. Cardiology is our biggest speciality and we have the largest team of cardiologists in the country.

How do you ensure same quality of service throughout you hospitals?

We are creating standard clinical practice guidelines and protocols, termed as ‘CARE Pathways’. This helps us to ensure uniform quality service among all our hospitals. It acts as a training guide that outlines specification and standard procedures to be followed by the staff. Our nurses and hospital staff have the best possible training. Review systems to assess quality and efficiency are being developed, including Clinical audit and Outcomes monitoring systems. Continuous teaching and training programmes ensure a culture of learning that is the backbone for quality and safety in medical services.

What is your vision for the CARE Hospitals for next 5 years?

The main focus will be on consolidating the existing set up. We aim to double our bed capacity in next 2 to 3 years. We are ambitious about having a new degree of excellence at our hospitals. We are in process of creating centres of excellence in the fields that we already are dealing in. Our focus will be on providing need-based services. In our expansion plans, we would like to focus more on the under-served areas of India. This will mainly include tier II and tier III cities. We may also consider expanding our chain of hospitals in other metro cities. However, in case of metro cities, we are not interested in starting from the scratch; we would prefer to expand through a process of acquisition.

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