Manish R Goenka
Head of Marketing
Please give us an overview of yourÂ organisation. Which are the countriesÂ you are currently operating in?
ICONS are the Indian nationalÂ distributor for NuanceÂ Communication, Inc. We have aÂ pan-India presence and are in theÂ business of selling speech recognitionÂ software since the last 12 years.
Please tell us about your productÂ offerings worldwide.
Since we are the distributors forÂ Nuance in India, we sell the entireÂ range of Nuance packaged softwareÂ including:
- Speech Recognition: DragonÂ NaturallySpeaking Professional,Â Legal and Medical
- PDF Solution: Nuance PDFÂ Converter, Nuance PDFÂ Converter Professional
- Optical Character Recognition:Â OmniPage
- Document ManagementÂ Software: PaperPort.
Which languages does the NaturallyÂ Speaking software recognise? Is itÂ able to recognize different accents?
In India, we have already rolledÂ out the version of the software thatÂ recognises all Indian English accents.Â Within seven minutes of training,Â the user can get up to 99 percentÂ accuracy.
Dragon Naturally SpeakingÂ Medical solutions have become theÂ de facto standard speech recognitionÂ solutions for healthcare. AlreadyÂ in use at thousands of healthcareÂ facilities worldwide, DragonÂ NaturallySpeaking converts speechÂ into text at the speed of up to 160Â words per minute, automating theÂ clinical documentation process andÂ eliminating time lags.
What are the hardware/systemÂ requirements for this softwareÂ to work? What are the variousÂ applications that it is compatibleÂ with?
The software needs PIV with 1.8Â Ghz (or equivalent), 1 GB RAM,Â O/s: Windows 2000, XP, Vista &Â Win-7. It supports MS office suiteÂ and the medical edition works onÂ most windows based applicationÂ including electronic medical recordsÂ (EMR), electronic health recordsÂ (EHR), and picture archiving andÂ communication system (PACS).
What are the softwareâs majorÂ advantages, especially in theÂ healthcare domain?
Nuanceâs speech recognitionÂ software is one of the most accurateÂ speech recognition softwares for PCÂ applications. It enables healthcareÂ professionals to complete clinicalÂ notes instantly and at a fraction ofÂ the cost of manual transcription.Â Its extremely fast and easy to useÂ and is amazingly accurateâup toÂ 30 percent more accurate than theÂ prior release. Moreover, it can beÂ used within Windows-based EMRÂ solution or any Microsoft Offi ceÂ application and does not requireÂ any complicated HL7 interface. TheÂ software is packaged with medicalÂ speciality vocabularies covering 80Â sub-specialities and allows the userÂ to create other custom vocabulariesÂ to maximise recognition accuracy.
Key features of the softwareÂ include:
- Creating and editing clinicalÂ reports
- Sending email, instant messagesÂ and surfing the web, all by voice
- Dragon voice shortcuts toÂ perform tasks faster than ever
- Dictating into a handheldÂ recorder for later transcription
- Fully network compatible
- Combining commands toÂ perform complex tasks on theÂ PC
- Third party correction features
- EMR support
- Faster turn-around of reports,Â cuts dependency, enhancesÂ productivity and saves cost.
How do you see the market in India?Â Being a cost-sensitive market, doÂ you think this software has enoughÂ potential to grow here?
As the healthcare industry is evolvingÂ in India, there is a lack of support staffÂ including efficient stenographersÂ or administrative staff. In such aÂ scenario, there is tremendous scopeÂ for growth as it helps eliminate theÂ high cost and long turnaround timesÂ associated with manual transcriptionÂ of patient notes. As the demandÂ for service grows, efficient andÂ smart technologies will only makeÂ the organisation more productiveÂ and efficient, resulting inÂ greater returns.