Wipro HealthCare IT, a division of Wipro technologies, is a dedicated healthÂ information technology company offering a suite of products for healthcareÂ providers. The company is backed with the experience of implementation atÂ various hospitals, globally. Harbir Sawhney, General Manager of Health-ITÂ division of Wipro, shares his perspectives on the health IT scenario and WiproâsÂ initiatives in this space.
What are the current offerings ofÂ Wipro for the healthcare industry inÂ India? How do you address the mixÂ of small, medium and big healthcareÂ enterprises existing at present?
Wipro offerings address the providerÂ space. Our products cover the needsÂ of hospitals, clinics, and medicalÂ diagnostic centers. For mediumÂ size hospitals, which are typicallyÂ between 50 and 150 beds, and toÂ large hospitals with beds exceedingÂ 150, we implement the Wipro HIS Â product (Hospital InformationÂ System). Certain modules like âBloodÂ Bankâ, âDiet & Nutritionâ wouldÂ typically apply to large hospitals. ForÂ small hospitals, which are less thanÂ 50 beds, we implement the Wipro Â HIS Lite product. For certain mediumÂ size hospitals we can also provideÂ a combination of HIS Lite and theÂ Materials (MMS) module of HIS. ForÂ enterprise class hospitals, which weÂ designate as hospitals with multiÂ locations we also have a productÂ called the CDR â Clinical DataÂ Repository. The CDR can consolidateÂ a patients clinical data from variousÂ hospitals and present a single view ofÂ patient history to the doctor.
Among the emerging markets howÂ do you gauge India with respect toÂ IT uptake in the healthcare industry?Â What measures need to be in place toÂ facilitate the market growth?Â
The government sector in the IndianÂ market space has taken the lead withÂ projects such as ESIC and Indian NavyÂ hospitals, wherein Wipro HIS productÂ is under implementation. SeveralÂ state governments have announcedÂ large e- overnance projects withÂ a large eHealth component. In theÂ corporate sector also we have seenÂ announcements by Fortis and Max.Â Legislation making EMR, PHR &Â ePrescription mandatory will ensureÂ wider adoption of IT technology.Â Also consumer awareness towardsÂ electronic medical records needs to beÂ increased through advertisements.
Earlier this year, Wipro bagged theÂ Rs. 1182 crore IT outsourcing contractÂ from Employeeâs State InsuranceÂ Corporation of India. What is yourÂ perspective regarding the scope andÂ opportunities of this project in termsÂ of modernising healthcare delivery?Â What are the inherent challengesÂ involved in this kind of a project?Â
The ESIC project is one of itsÂ kind e-Governance project in theÂ world wherein over 2000 locationsÂ comprising around 1500 dispensariesÂ and hospitals will be integratedÂ into a single eHealth environment.Â Data center will be centralizedÂ and all locations will be connectedÂ through a MPLS cloud. This projectÂ will ensure a near paperless healthÂ management of patients. PatientÂ registration, identification, medicine Â prescriptions, clinical observations,Â billing, lab investigations, etc.Â will be completely electronicÂ in nature. The HIS product willÂ interface with Insurance, ERP and Â Campus Management systems.Â The deployment of the CDR systemÂ will ensure that a patientâs clinicalÂ record, popularly termed an EMR Â or Â lectronic Medical Record will Â e accessible from any of the ESIC Â hospital locations.
Fundamental challenges willÂ be HIS product training to a largeÂ population, dealing with changeÂ management, last mile connectivityÂ issues and roll out of the system toÂ such a large number of locations in aÂ short timeframe.
Wipro has been relatively slow inÂ tapping the domestic healthcareÂ enterprise market over last few years.Â What were the challenges facedÂ therein and what are the strategiesÂ in capitalising on that segment inÂ coming years?
Upgradation of technology is alwaysÂ a challenge in a large enterprise classÂ product. It took a while to upgradeÂ from our VB based code to a .NetÂ 3 tier architecture. We have seenÂ great success with our version 3.xÂ product with installations at AMRIKolkota,Â Sagar Hospital-Bangalore,Â Rainbow Hospital-Hyderabad,Â Rockland Hospital-Delhi and manyÂ others. Enhancement of featuresÂ and functionality, moving to a SOAÂ architecture, availability of theÂ product with multiple databases,Â making available a âCloud ComputingâÂ or âSaaSâ model, greater sales andÂ marketing coverage, aligning withÂ partners with complimentaryÂ products would be the strategies toÂ increase our market share.
What percentage of healthcareÂ industry business of Wipro comesÂ from overseas? What are your mostÂ successful target geographiesÂ outside India?
Overseas business accounts for 40-50Â percent.We have seen great successÂ in Saudi Arabia and Asia Pacific.Â For the Middle East region we haveÂ an Arabic version of the productÂ available.