CSC has been serving customers in the healthcare domian, across the globe,Â for more than 35 years now. The companyâs services span the entire healthcareÂ spectrum including healthcare IT and business services for life sciences industryÂ and provider and payer space.
In conversation with eHEALTH, Arun Gupta, Director of Healthcare Verticle atÂ CSC in India, talks about the organisationâs key healthcare offerings in theÂ global and Indian markets.
CSC in India
Please provide an overview of theÂ organisation framework.
We have had the healthcare verticalÂ in place for the last 35 years andÂ have done a lot of work for differentÂ clients in this space. We have veryÂ strong service offering acrossÂ the entire segment including theÂ providers, payers and life sciences. InÂ the provider segment, we work withÂ most of the major hospital networks.Â In the payer , we work with enterpriseÂ health insurance companies. In theÂ life sciences, we have an establishedÂ footprint with most top life sciencesÂ companies.
Apart from these, we have severalÂ other products in all these segmentsÂ in the healthcare industry. WeÂ bring in business solutions, acrossÂ all healthcare segments, whichÂ are domain-led and technologysupported.Â While, CSC HealthcareÂ practice has several recognitionsÂ such as being ranked number 3 inÂ âHealthcare Informatics Top 100Â 2009 rankingsâ, number 1 in ERPÂ implementations by healthcareÂ executives in KLAS 2009 reportÂ (a leading analyst in healthcare),Â and the leaders in CPOE, our keyÂ differentiators that benefi t ourÂ clients are that we understand theÂ business domain of our customersÂ through years of service experience,Â by having a global workforce thatÂ consist of domain or subject matterÂ experts (with 10-30 yrs experienceÂ in healthcare), product experts andÂ technology experts who work fromÂ our global delivery locations as oneÂ team to deliver from the world to ourÂ world-wide customers.
Our customers benefi t from us, asÂ we help them with systems that areÂ âBuilt to Lastâ. We design life savingÂ systems. Being a healthcare leader,Â we have a legacy of early adoptionÂ of healthcare trends to help ourÂ clients build their next generation
healthcare systems. We leverage ourÂ global footprint to serve our clientsÂ across the globe. Our workforce usesÂ cutting edge technology to deliverÂ our services and products to ourÂ clients.
The business outcomes our clientsÂ gain from us are, reduced medicalÂ errors, improved quality patientÂ care, making healthcare affordable,Â accessible (electronic patientÂ records) and effi cient to end users.
We have our own establishedÂ research group of emerging practicesÂ and have strong participation in theÂ regulatory framework. In that sense,Â we are well positioned to bringÂ leadership in the domain.
Please give a brief about yourÂ offerings in the healthcare domain.
Our offerings combine businessÂ and technology. In the provider sideÂ we work mostly in consulting andÂ application services, bringing inÂ hospital management expertise toÂ select, implement, run and maintain,Â and test third party products/Â applications. We provide custombuiltÂ solutions, which are driven byÂ domain knowledge. We also provideÂ business infrastructure support toÂ various hospitals and some of theÂ core infrastructure required to runÂ the business is supported by us.
Some successful examplesÂ include the EPIC solution forÂ report development, MeditechÂ and other Hospital informationÂ systems, which are all evolvingÂ products and comprehensive andÂ complete systems that take care of allÂ requirements in a hospital.
Apart from this, we are engagedÂ in one of the most ambitious healthÂ delivery programmes in the U.K, andÂ we have already had two releasesÂ that have been implemented. ThisÂ product is still undergoing phasedÂ development and we will start rollingÂ it out to a large number of hospitalÂ trusts shortly. In India, we have aÂ parallel development going on inÂ Chennai. We also do a lot of workÂ in the R&D for the public sectorÂ department in the area of drugÂ discovery.
Please tell us about your globalÂ presence and plans for enteringÂ India, if any, in the future?
Our offerings are primarily in the EuropeÂ and the U.S. In the Asia Pacifi cÂ region, we are doing work in SingaporeÂ and Vietnam. We work with majorÂ global Life Sciences companies,Â many of which have an India presence;Â this is how we service India.
We have a large healthcareÂ footprint in India that includesÂ technical, functional, doctors, nurses,Â pharmacists. The plan to service theÂ Indian market is defi nitely there,Â but we are looking at the marketÂ selectively. We have participatedÂ in a couple of opportunities thatÂ emerged in the Indian market in theÂ life insurance space. We are keenÂ on working with the mutual fundÂ companies in India in the financialÂ services space.
What is your expertise in EMRÂ development?
We have a good amount of expertiseÂ in the custom EMR development.Â The U.S market is less maturedÂ compared to some of the EuropeanÂ clients that have more EMR,Â healthcare informatics and eHealthÂ initiatives that are probably notÂ being leveraged very well. LargerÂ network of hospitals would probablyÂ get into custom EMR development.Â Netherlands is one of the leaders inÂ health information exchange space,Â with high rate of electronic healthÂ record adaption that can be easilyÂ accessed by a network of physicians.Â In Sweden, too there is a bigger pushÂ from the state because of which aÂ lot of health informatics initiativesÂ are active. In U.K, we have alreadyÂ implemented a comprehensiveÂ product based solution for which theÂ testing effort required deployment ofÂ a few hundred people as it is a highlyÂ complex product. So, with the kindÂ of expertise we have, we are able toÂ offer independent testing servicesÂ as well. This is again an example of aÂ technology based service driven outÂ of the domain.
How many centres do you have inÂ India and how are they positioned inÂ terms of service offerings?
CSC operates out of seven centersÂ in India. In terms of size, the largestÂ centre is located in Noida and theÂ second is in Chennai.
In terms of our healthcareÂ practice, we operate from Chennai,Â Bangalore, Hyderabad and Noida.Â Our largest location in terms ofÂ headcount is Chennai that also hostsÂ a dedicated offshore developmentÂ center for one of our major providerÂ client. Bangalore is our second largestÂ location for Healthcare. In Bangalore,Â going to the history of healthcareÂ vertical, we have come together asÂ a combination of provider, payerÂ and Life Sciences streams. Our thirdmajor location is a customer builtÂ location, that of a large Life Sciences Â company.