Hewlett Packard offers a plethora of health and life sciences solutions that help transform patient care delivery. Girish Kumar, Practice Head of the Healthcare and Lifesciences division at HP provides key insights into the business of HP in the healthcare space.
Practice Head – Healthcare & Life Sciences
What difference in complexity andÂ functionality of IT solutions signifiesÂ the healthcare industry?
The healthcare industry has someÂ very unique attributes in the wayÂ it operates internally, within theÂ ecosystem, and also how it relatesÂ with the external world includingÂ customers. This has a lot to do withÂ the profession and criticality of theÂ industry.
âMedicineâ as a science lacksÂ the exactitude of other sciences.Â Because of this skill based nature,Â standardization of care has alwaysÂ been the biggest challenge of thisÂ profession. It is not necessary for twoÂ patients to show the same responseÂ to a specific treatment; nor is itÂ necessary for two doctors to makeÂ same decisions to a similar caseÂ presentation. Though there are lots Â of advancements in medicine theÂ element of âI treat and THY cureâÂ is not fully out of the core clinicalÂ practice.
Whereas, âcomputingâ is anÂ exact science, program based andÂ deterministic, the complexity liesÂ when this is applied as a tool on theÂ practice of a profession which is notÂ so deterministic in its functions.Â This basic mismatch coupled withÂ the fact that the profession deals Â with âlife and deathâ situations addÂ tremendous complexity to the ITÂ solutions provided. That is the reasonÂ why most of the hospitals can easilyÂ use IT solutions in areas like billing,Â inventory management etc but notÂ so in clinical areas of functioning.Â However, healthcare as an industryÂ practice encompasses, much moreÂ than hospitals (providers). IT Â solutions are being more successfullyÂ used in many other componentsÂ of the eco systems like the payerÂ segment, diagnostic and therapeuticÂ segment, medical equipments andÂ gadgets, pharma industry, medical Â transcription, etc.
On the other hand, healthcare hasÂ often been viewed as âNot for Profitâ.Â However, healthcare organisationsÂ face the same operational efficiency,Â and productivity challenges asÂ other industries. Even in a digitalÂ environment, administrative costsÂ can eat up about 25 percent of everyÂ dollar spent on healthcare. However, Â administrative costs represent onlyÂ a fraction of the total healthcareÂ challenge. Finding new, cuttingedgeÂ approaches that improveÂ health status while managing benefitÂ expenditures is also critical.
With advancements in medicalÂ science, there has also been aÂ tremendous growth of information.Â Today, more and more healthcareÂ providers understand the value ofÂ electronic health or medical record,Â medical archival and businessÂ intelligence.
As we go forward, businessÂ technology will become a keyÂ enabler for healthcare organizationsÂ in providing quality services to itsÂ clientÃ¨le, as well as a key to theirÂ competitive differentiation.
What solutions and products areÂ currently offered by HP for healthcareÂ sector?
The healthcare industry is a keyÂ focus area for HP. The acquisition ofÂ EDS has augmented our capabilities,Â bringing rich domain experience,Â strong intellectual property andÂ multiple solutions to the table. HPâsÂ vertical expertise touches healthcareÂ providers, healthcare payers,Â pharmaceutical and life sciencesÂ segments all around the world.Â Cross-industry solutions, such asÂ health information exchange andÂ health information managementÂ and analytics, bring additional valueÂ in allowing the health industry toÂ utilize collaborative, best-practiceÂ knowledge to set new operationalÂ standards.
Our healthcare solution hasÂ also been awarded full URACÂ accreditation in health utilizationÂ management (URAC, anÂ independent, nonprofit organization,is a leader in promoting healthcareÂ quality through its accreditation andÂ certification programs). HP productsÂ like âMetaVanceâ interchange andÂ âAtlantesâ, are used globally byÂ hospitals, third party administratorsÂ (TPAs) and health insuranceÂ companies. Our process automationÂ and data repository products formÂ the data management backbone ofÂ numerous pharmaceutical and lifeÂ science organizations. If you haveÂ visited a hospital recently, chancesÂ are you would have seen HPâs tabletÂ PCs and handheld devices beingÂ used to capture patient data at theirÂ bedside. Our medical archivingÂ solution (MAS) is widely used forÂ archiving the whole gamut of digitalÂ images Â delivered from a host ofÂ medical imaging equipment andÂ gadgets. We also use our businessÂ intelligence expertise to helpÂ healthcare providers transform theÂ way they use information for dailyÂ use.
What are some of your notableÂ healthcare projects in India?
HMIS for Medical EducationÂ and Drugs Department, Govt ofÂ Maharashtra is the largest healthcareÂ project that we are currently into.Â This is one of the pioneering effortsÂ of any state government in IndiaÂ in healthcare. We are providingÂ end- o-end IT solution and systemÂ integration in 18 hospitals and 14Â medical colleges within the state ofÂ Maharashtra. We are also creatingÂ a central repository of patient dataÂ at the state level. All compatibleÂ medical equipments and gadgets areÂ interfaced with the HMIS solution Â providing universal access within theÂ system. The biggest advantage this Â roject is Â hat it is delivered as anÂ outsourced service in BOOR (Build Â Own Operate and Refresh) whereÂ there is no upfront investment forÂ the government and the paymentsÂ are made on installment/transactionÂ basis for seven years. We haveÂ successfully completed the pilot atÂ Sir JJ Hospital and Grant MedicalÂ College in Mumbai and also rolledÂ out and gone live in GMC & HospitalÂ Nagpur, BJ Medical & Super SpecialtyÂ Hospital Pune, and GMC & HospitalÂ Aurangabad. The GT, Cama and St.Â George hospitals in Mumbai areÂ almost ready to go live in the next Â phase.
From a corporate hospital standÂ point, we are currently implementingÂ the HCIS solution at a leadingÂ corporate hospital in Mumbai. ThisÂ is one of the most prestigious andÂ technologically advanced state-ofthe-Â art hospitals, which is poisedÂ to be the first digital hospital in theÂ country. We are also implementing aÂ TPA solution in the country.
What is your view regarding theÂ growth pattern in Indian health ITÂ market? What share of it do youÂ target over next 2-3 years?
Driven by the countryâs growingÂ middle class, India is seeing aÂ âhealth transitionâ in terms ofÂ shifting demographics, socioeconomicÂ transformations andÂ changes in disease patterns. AÂ PricewaterhouseCoopers studyÂ âHealthcare in India: EmergingÂ market report 2007â, estimates thatÂ the revenues from the healthcareÂ sector accounts for 5.2 percent ofÂ the GDP, making it the third largestÂ growth segment in India. IT willÂ become a key enabler for healthcareÂ organization to manage theseÂ levels of growth. Industry analystsÂ estimate that IT is expected toÂ approximately grow at a CAGR of 22Â percent to USD 254 million by 2012.Â At HP, weâd like to play a key part inÂ helping our customers realize this
What is your business strategyÂ for the short and long term marketÂ opportunities? What forms of newÂ technologies/applications areÂ expected to emerge in future?
Apart from bringing rich intellectualÂ property, at HP we bring together aÂ large pool of resources with strongÂ domain experience who are based inÂ India and serve customers globallyÂ and locally. Our strategy has beenÂ focused on delivering innovationÂ in the market and we are seeing Â Indian customers more than keen toÂ leverage this. By bringing togetherÂ the breadth of portfolio, we can also Â help customers bring down the costÂ of healthcare. HP understands theÂ value of innovation in the health andÂ life sciences market and is working Â with customers and local partnersÂ to develop new solutions that enableÂ organizations to access information,Â integrate processes and transformÂ how they collaborate in Â order toÂ lower costs, function more efficiently, Â nd most important, provide a betterÂ quality of care to individuals.