Interview

SMB hospitals are more challenging than the larger hospitals : Dinesh Samudra, Director and COO, SEED Healthcare Solutions’

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What are the major products and solutions that you are currently offering for the healthcare  industry?

CareDynamixTM � Hospital Information Management system

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DicomPACS� – an image processing system that digitally enables you to save and centrally administer your entire patient information.

OnTimeTM – An intranet based Time and Attendance Monitoring System

What is your current market share in India and what growth level are you targeting over next few years?

SEED Healthcare being just a year old company, it is at present difficult to comment upon its market share, growth would be 100% compounding.

What are the USPs of your products and solutions against that of your competitors � considering technology, performance, flexibility and pricing?

SEED Healthcare Solutions, in little time has formed a large customer base, with live implementations of CareDynamixTM in India as well as abroad, giving fruitful results, ensuring customer delight. CareDynamixTM running successfully, is customized as per the requirements of the customer at a competitive price.

Due to non-standardization, healthcare systems are immensely complicated, both in terms of organization and technologies.

Like most solution providers, do you find the mid and small segment hospitals to be more challenging, particularly in terms of bringing them in confidence regarding ROI, business value and service quality improvement?

Yes, mid and small segment hospitals are more challenging as compared to the larger hospitals. The mid and small segments look forward to improve the quality and effectiveness of health care through moderate costs. Their expectations are high in terms of fostering innovation through minimal financial accountability.

What level of difference do you observe in terms of understanding and acceptance of IT-based systems implementation among doctors, nurses, administrators and decision makers of healthcare institutions?

Computerization is not still on the top priority in the hospitals in India. The mindset of hospitals on the whole is not receptive to Information Technology. Yet it can be seen that the understanding and acceptance is more among the administrators and decision makers and lesser among doctors whereas least among nurses.

In future, hospitals are not only expected to become paperless and filmless, they are also said to become intelligent, networked and mobile. What are your plans in terms of new product or solution development, to cater to this next generation hospitals?

Due to non-standardization, healthcare systems are immensely complicated, both in terms of organization and technologies. To cater to the basic as well as future intelligent needs of the next generation hospitals, we have already planned a new product called CareDynamix Premium and beta version which will be launched in June �08.

It is based on Microsoft Dot Net Platform and uses service oriented architecture.

Our new product will address the following key issues:

1. Multiplicity of platform, location, language, capability and credentials
2. Identity Management
3. Integration of Challenges
4. Flexibility and Agility
5. Security
6. Scalability, Performance and Availability

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